01684-893393

Drs Martin & Sue Allbright  

'Blending an ancient medical approach of mind and body with modern health'

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Classical Acupuncture

This site was last updated on

17th October 2017


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2013 Confidential Client Questionnaire feedback form

Results Dr Martin Allbright

GENERAL MEDICAL COUNCIL

Every effort has been made to ensure that the information provided in this site is accurate. It is not the intention to mislead or misinform anyone.


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Confidentiality

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Question 1. Are you filling this questionnaire for: 97% for yourself (59/61), 1 for spouse/partner and 1 for relative/friend


Question 2. The name of the doctor you are seeing today:  100% for Dr Martin Allbright (61/61)


Question 3. Which of the following best describes why you came to see your doctor today? (Please tick all the boxes that apply)

a) To ask for advice      7

b) Acupuncture treatment for a specific problem  36

c) Acupuncture treatment for well-being   26

d) For seasonal acupuncture treatment    3

e) For a Chinese pulse check up     1

f) Because of an on-going problem    21

g) Because of a one off problem     2

h) Other (please give details)     1


Question 4. On a scale of 1 to 5, how important to your health and well-being was your reasons for visiting your doctor today?

Very Important 5.  75% (46/61)  Important  4.  23% (14/61)       Neutral 3.       1.6% (1/61)

Total score of 95% (289 points out of a possible 305)


Question 5 a. How long do you usually have to wait at the clinic for your appointment to begin?

5 minutes or less 87% (53/61) 5 points                  

6-10 minutes 13% (8/61) 4 points

Total score 97.3% (297 points out of possible 305) 100% were seen within 10 minutes.


Question 5 b. How do you rate this?

Excellent 70% (43/61) 5 points, Very good 26% (16/61) 4 points, Good 3% (2/61) 3 points

Total score 93.4% (285 points out of a possible 305)

 

Question 6. Thinking of times you have telephoned the clinic, how do you rate the following:-


6a. How easy is it to get through to the clinic and speak or to leave a message for your practitioner?

Easy       4 points  (55/60) 92%       

Not so easy     3 points  (4/60)   67%  

Difficult in getting through   2 points  (2/60)  3.3%  

Total score 96.7% (232 points out of a possible 240)


6b. How do you rate this?

Excellent 5 points 42/60  70%

Very good 4 points 12/60  20%

Good  3 points 3/60  5%

Fair  2 points 3/60  5%

Poor  1 point

Very poor 0 point

Total score  91% (273 points out of a possible 300)


6c. When you telephone the clinic (normal working hours) How quickly do you get to speak to your doctor?

Immediately 6 points 10/54  18.5%

5-30 minutes 5 points  7/54  13%

30-60 minutes 4 points 14/54  26%

1-5 hours 3 points 8/54  15%

That day 2 points 12/54  22%

Longer than a day 1 point  3/54  5.5%

Total score 94.4% were able to speak to the doctor that day


6d. How do you rate this?

Excellent 6 points 20/54  37%

Very good 5 points 21/54  39%

Good  4 points 10/54  18.5%

Fair  3 points 3/54  5.5%

Poor  2 points

Very poor  1 point

Total score  85% (274 points out of 324)


Question 7. Please decide how strongly you agree or disagree with the following statements


7a. I am confident that this doctor will keep information about me confidential

Strongly agree 5 points 60/61 and Neutral 3 points 1/61 Total points 303 out of 305

Total score 99.3%


b. I am confident that this doctor is honest and trustworthy

Strongly agree 5 points 58/61 and Agree 4 points 3/61 Total points 302 out of 305

Total score 99%


Question 8. Thinking about your visit to your doctor today please inform us about how he/she was at each of the following:-


8a. Being polite

Excellent 5 points, 56/61 total 280 points

Very good 4 points 5/61 total 20 points

Total score 98% (300 out of 305 points)


8b. Making you feel at ease

Excellent 5 points, 52/61 total 260 points

Very good 4 points 9/61 total 36 points

Total score 97% (296 out of 305 points)


8c. Listening to you

Excellent 5 points, 50/61 total 250 points

Very good 4 points 11/61 total 44 points

Total score 96% (294 out of 305 points)


8d. Assessing your present state of health

Excellent 5 points, 52/61 total 260 points

Very good 4 points 9/61 total 36 points

Total score 97% (296 out of 305 points)


8e. Showing care and concern

Excellent 5 points, 52/61 total 260 points

Very good 4 points 9/61 total 36 points

Total score 97% (296 out of 305 points)


8f. How well was the acupuncture needling performed?

Excellent 5 points, 54/59 total 270 points

Very good 4 points 5/59 total 20 points

Total score 98% (290 out of 295 points)


8g. How well was the moxibustion performed?

Excellent 5 points, 21/23 total 105 points

Very good 4 points 2/23 total 8 points

Total score 98% (113 out of 115 points)


8h. During the acupuncture and or moxibustion how well did they put you at ease?

Excellent 5 points, 49/56 total 245 points

Very good 4 points 6/56 total 24 points

Good 3 points 1/56 total 3 points

Total score 97% (272 out of 280 points)


8i. Providing time with you?

Excellent 5 points, 54/61 total 270 points

Very good 4 points 6/61 total 24 points

Good 3 points 1/61 total 3 points

Total score 97% (297 out of 305 points)


Question 10. I am confident about this doctor’s ability to provide care.

Total score 100% Yes 61/61 No 0/61 (305 out of 305 points)


Question 11. I would be completely happy to see this doctor again.

Total score 100% Yes 61/61 No 0/61 (305 out of 305 points)



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Follow up questionnaire due 2018